24/7 Customer Support in Cloud Hosting
We acknowledge the importance of getting assistance right away, that's why our cloud hosting services feature 24/7 support as well as various means of communication. In case you don't have an account yet, you can easily call us or come on our live chat and talk to a live representative, to find out about our services or check if our servers meet the system requirements for your web sites. Thus, you'll never end up getting a service which you cannot use. If you already have your account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it requires more investigation. In contrast to the majority of providers out there today, we reply to all tickets within one hour, so you will not have to wait for an entire day. Our support services can be accessed round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting that we supply come with 24/7 customer and tech support, so whatever the problem you have, you're able to contact us and we will assist you without delay. Our guaranteed reply time for every e-mail or trouble ticket that you open from your Hepsia web hosting Control Panel is 1 hour; typically the reply time rarely exceeds twenty minutes. In addition, we offer telephone support with several local numbers around the globe as well as a live chat, so that you are able to get in touch with us and get additional details about our services even if you don't have an account yet. We're able to help you with any kind of question or an issue you have - payment methods, plan specifications, email setup, hosting account settings, and so on. If you use our services, you won't ever have a scenario where you have to wait for a couple of days to get an issue solved like you'll need to do with numerous other companies.
24/7 Customer Support in VPS
In case you purchase a virtual private server from us, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have a couple of local telephone numbers in the U.S.A., the United Kingdom and Australia as well as a live chat service. If you are a current customer and you're looking for help with a technical issue which requires longer time to investigate or resolve, you'll be able to open a support ticket through your billing account or you will be able to send an e-mail message and we will take care of the trouble and send you a reply within one hour. The response time is warranted 24/7, which includes weekends and holidays, still for most problems it takes no more than 30 minutes to receive support. The support service covers your VPS plus all of the pre-installed software it includes, so in case you need help with third-party apps, you can check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
If you purchase a dedicated server through us, you will be able to contact us at any time using various channels and the maximum time that you'll need to wait for a reply is up to one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is available 24/7 no matter if it's a holiday or a weekend and we will support you with anything relevant to the applications that are pre-installed on the server. To contact us about a tech issue, you are able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an email message. In case you have any kind of general questions or you'd like to know more about our web hosting solutions before you order, you may also use our live chat or you could call one of the local numbers that we have in several countries worldwide. In case you'd like to have support for third-party software that you are unable to install or manage effectively, you will be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.