Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting include an integrated trouble ticket system, which is an integral part of our custom-developed Hepsia hosting Control Panel. Unlike other analogous tools, Hepsia will enable you to manage everything related to the web hosting service itself in the exact same place – payments, files, emails, trouble tickets, etc., eliminating the necessity to use different admin interfaces. In case you have any technical or pre-sales questions or any problems, you can open a ticket with just a few clicks of the mouse without ever logging out of your hosting Control Panel. In the meantime, you may pick a category and our system will offer you a variety of educational articles, which will provide you with additional info and which may help you resolve any particular problem before you actually submit a ticket. We guarantee a response time of maximum 60 minutes, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we use is integrated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting, which implies that you won’t need some other platform to get in touch with our help desk staff – you can do that on the spot in the event that you face a challenge. Posting a new ticket requires a couple of mouse clicks and tracking down an older one is equally easy. With our clever search box, you can quickly track down any ticket that you have already sent. You can post a ticket whenever you need as our customer care team members are available to you 7 days a week and reply in no more than an hour, even though it rarely takes this much to obtain assistance. With the Hepsia Control Panel, you will have everything in one single location and you can just forget about the need to sign in and out of 2 or more platforms to solve a simple issue.