One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum response time for any ticket that you post or any email that you send is only 60 minutes, even if you contact us on weekends and public holidays. Whatever the nature of your enquiry or issue might be, we will lend you a hand right away and will provide you with the necessary info to sort out any problem with your sites. The real reaction time commonly does not surpass 15 to 20 minutes, which suggests that you can forget about waiting for hours on end to get an issue solved or what’s even worse than that – waiting around a whole day only to get an answer that more info is required whilst nothing’s sorted out. We’ll assist you in no time simply because we understand precisely how expensive time can be in the dynamic electronic space. The sixty-minute response time guarantee applies to any billing or technical inquiry that you might have related to our Linux cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from us, you can take advantage of our really fast support service. You’ll obtain an answer to any trouble ticket submitted from the web hosting Control Panel or email sent to our customer and tech support team in less than 60 minutes. The response time is guaranteed and it applies regardless of the matter – technical or billing. Often, it takes much less time to investigate and rectify a problem. We’ll give you more info if the solution entails something that needs to be done on your end. In case you contact us during weekends or legal holidays, the response time will be the same and considering the fact that our support staff is on duty 24 hours a day, you will receive immediate assistance for any billing, general or technical issue irrespective of the hour.