Client Support Channels
A One–Hour Response Guarantee
We offer a 1–hour response time warranty for any trouble ticket or email that you submit to our help desk support staff. We will quickly reply to all the standard enquiries and forward right away the case to our server administrators in case additional assistance is needed. If you order our Administration Services package, we will execute any of the included server administration services at a time that has been agreed upon beforehand.
A Topflight Customer Service
Our help desk support team will be at your disposal 24/7/365 should you need assistance with the Website Control Panel or with any of the apps that we pre–install for your convenience on the dedicated server. And if you need help with all the everyday admin tasks on your dedicated hosting server, you can have a glance at the Administration Services package, that includes data backup hard disk drive storage space, weekly Operating System updates, troubleshooting and installation procedures, server monitoring and restarting procedures, etc.
An Intuitive Help Section
Our Website Control Panel is installed by default for every Linux dedicated hosting server. Among its characteristics is a rather convenient integrated knowledge base that will walk you step by step on all the operations that you can carry out. The majority of educational articles in addition video versions that show all the tasks that you can carry out in a highly illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each section of the hosting Website Control Panel.